About us
Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.
We're not fussy – if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!
About You
If you’re a tenacious problem solver who is determined to objectively identify the right way forward for every occasion, then we need you!
You love to investigate the details and will not be deterred by new challenges. Your goal is to find the best possible resolution for ODO customers, while working hand-in-hand and building long-term relationships with our suppliers. You have strong interpersonal and negotiation skills, and thrive on continuous improvement.
So, if you're ready to be a superhero in our team, come and show us what you’ve got!
Responsibilities:
- Serve as the primary after-sales point of contact for suppliers, addressing any issues or concerns raised by customers.
- Build and maintain strong relationships with key suppliers.
- Work hand-in-hand with the broader Customer Service team in representing the voice of the customer.
- Drive continuous improvement by meeting with suppliers to streamline processes and improve the customer experience.
- Keep the interests of ODO top of mind in all supplier collaborations and negotiations.
- Track supplier performance in terms of factors such as quality assessments, resolution timelines and adherence to CPA guidelines.
- Develop and implement corrective action plans when supplier performance falls short of expectations.
- Collaborate with internal departments (e.g. Sales, Procurement, Operations) to ensure alignment on supplier requirements.
- Identify cost-saving opportunities through supplier negotiations.
- Follow existing SOPs, while absorbing and applying updates to processes.
- Populate all relevant information across platforms / documentation / sheets as required.
- Complete physical assessments on returns in collaboration with the Reverse Logistics team.
- Identify query and product-related trends and escalate/raise them to your Team Leader and the relevant departments.
- Consistently maintain SLA, KPI and Performance Measurement requirements
- Perform ad-hoc duties in accordance with business needs
Experience and Qualifications:
- Excellent computer literacy with the ability to quickly learn new software.
- Matric/Grade 12 (minimum)
- Customer service experience (advantageous).
- Administrative experience (advantageous).
- Experience in a customer service ticketing system (Zendesk, Freshdesk) and G-Suites (advantageous).
- Good phone etiquette.
- Good verbal, written and interpersonal skills.
- Attention to detail.
- Highly adaptable team player who takes initiative and is self-motivated.