About Us

Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.

We're not fussy – if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!

About You

If you’re the kind of person who thrives on keeping things in order while juggling multiple tasks, and can spot trends faster than a hawk on a hunt, then we need you!

You love diving into the details, making sure everything runs smoothly, and bringing a smile to everyone you interact with. Your typing skills are so precise that even your keyboard gives you a standing ovation. Plus, if your phone etiquette was a sport, you’d have a gold medal. You are a superhero of systems, a champion of customers, and a master of the after-sales journey.

Responsibilities:

• Returns & Inventory: Coordinate and manage customer / supplier returns. Perform physical assessments and testing on returned products to facilitate resolutions.
• Documentation & Data: Maintain 100% accurate records across all platforms (Zendesk, Asana, G-Suite). If it happened, you’ve documented it.
• Customer Interaction: Assist customers in-person (walk-ins), via phone, and email with a warm welcome and clear communication.
• Trend Spotting: Identify query and product-related trends and escalate them to help lower return volumes and improve quality.
• Cost-Saving: Flag costly team errors and collaborate with our Clearance team to recover value from returned goods.
• Collaboration: Actively engage with Customer Service and cross-functional teams to remove resolution obstacles and represent the voice of the customer.

Experience and Qualifications:

• Matric/Grade 12 (Minimum).
• Tech Savvy: Excellent computer literacy; experience with Zendesk, Freshdesk, or G-Suite is a massive plus.
• Experience: Previous experience in administration, customer service, or warehousing will give you a head start.
• Skills: Exceptional written and verbal communication, high attention to detail, and a solutions-focused mindset.
• Attributes: You are a team player who is highly adaptable, self-motivated, and stays calm under pressure.

Values

• Challenge Accepted: We set high standards for ourselves and embrace every query as an opportunity to deliver solutions, turning challenges into positive experiences that help us improve and grow.
• Solve Smart: We solve problems efficiently and creatively, learning from every interaction to strengthen our service and drive progress.
• Character Counts: We act with honesty, patience, empathy, and accountability - with our customers and with each other. We build trust, support one another, and ensure that every interaction reflects our values.
• Customer Obsessed: We actively listen, care deeply, and go the extra mile to resolve issues and create great experiences.
• Seriously Unserious: We bring energy, humour, and a positive attitude, even in challenging situations.