Seasonal Customer Success Agent (CPT Warehouse)

what we are looking for:

OneDayOnly is looking for extra hands to help out in our Customer Service Department over the period of November and December 2021. We expect to become busier than usual as we drive customers to our site for the most amazing discounted deals on offer over the Black Friday, Cyber Monday, and Xmas period.

role summary:

The role of Customer Success Agent requires excellent listening and communication skills; very basically it requires exceptional Customer Service throughout. We strive to exceed customer expectations, respond timeously and minimize customer frustrations, display strong customer support in professionalism, empathy, friendliness, and with a quick resolve in the best course of action for the customer. Easy-peasy.

about you

You’re on the hunt for a super cool holiday job and you really want to gain experience and insight into a successful e-commerce company.

Most importantly, you’re Fast, Agile and Dynamic. You get the job done! You want to be the authentic connection between our customers and the business. In fact, that’s what gets you up in the morning. Okay fine, and maybe coffee!

Your typing skills are off the charts and typing errors are non-existent. You also love emojis but you know when not to use them.

You’re able to learn new programs and processes quick-sticks! You’re also calm under pressure and you get the job done, super faaast.

what you'll love

  • You get to do what you're great at, and you’ll get to meet the faces behind OneDayOnly (some pretty awesome people).
  • Our office comes with free internet and aircon, quality work colleagues, plus some available space in the fridge for your RedBull. And yes! There is coffee.

responsibilities include:

  • Participation in a crash course training session (single competencies and quick resolve queries)
  • Time manage multiple assigned queries and keep to a world class first response time
  • Assist customers with product blurb/deal information
  • Identify query and product-related trends and escalate/raise them to the relevant departments
  • Flexible and able to adjust your schedule according to the business needs
  • No issues working weekends if needed

skills & competencies

  • Service orientation at the highest level
  • Excellent use of grammar with exceptional verbal and written communication skills
  • Very good computer literacy with the ability to quickly learn new software
  • Experience on a customer service ticketing system (ZenDesk, Freshdesk) gives you major bonus points!
  • Creative problem analysis and problem-solving techniques, with a high tolerance to stress and a fast-paced working environment
  • A keen eye for attention to detail and accuracy throughout all working platforms
  • Highly adaptable, built in initiative, customer-focused, driven, outgoing and a team player
  • A hardworking, fast-paced; all-round performer

minimum qualifications & experience

  • Minimum of 2 years customer service experience within an eCommerce or similar environment
  • Matric