Seasonal Customer Success Agent (CPT Warehouse)
what we are looking for:
OneDayOnly is looking for extra hands to help out in our Customer Service Department over the period of November and December 2021. We expect to become busier than usual as we drive customers to our site for the most amazing discounted deals on offer over the Black Friday, Cyber Monday, and Xmas period.
The role of Customer Success Agent requires excellent listening and communication skills; very basically it requires exceptional Customer Service throughout. We strive to exceed customer expectations, respond timeously and minimize customer frustrations, display strong customer support in professionalism, empathy, friendliness, and with a quick resolve in the best course of action for the customer. Easy-peasy.
You’re on the hunt for a super cool holiday job and you really want to gain experience and insight into a successful e-commerce company.
Most importantly, you’re Fast, Agile and Dynamic. You get the job done! You want to be the authentic connection between our customers and the business. In fact, that’s what gets you up in the morning. Okay fine, and maybe coffee!
Your typing skills are off the charts and typing errors are non-existent. You also love emojis but you know when not to use them.
You’re able to learn new programs and processes quick-sticks! You’re also calm under pressure and you get the job done, super faaast.
what you'll love
skills & competencies
minimum qualifications & experience